Schoolhouse Showroom

If you expect to receive what you pay for in a timely manner, I would recommend avoiding Schoolhouse. If you expect to hear back from customer service promptly regarding any issue, I would recommend avoiding Schoolhouse. If you expect the customer service team to provide solutions that actually rectify your issues, I would avoid being a customer at Schoolhouse.I like to deal in facts, so we'll start here. May 8th I order a table that was advertised in stock with a promise to ship in 3 to 5 business days. May 10th - I email with a question about the table legs diameter. May 13th - No response to my question, no shipping, I think - this isn't going to work, so I email to request a cancellation. The customer service team responds to me 3 days later - no sorry, can't do that! Even though the order has not been dispatched & shows no movement. Okay - whatever fine. I wait. I hope it will be okay. May 17th - I finally get an email about the legs measurement, but it took…a  entire week to get a response. May 21st brings an update - IT'S SHIPPED! What joy. It wasn't what was promised but it may very well be okay. I think that it will be to me in no time, I'm thrilled. May 31st - A tracking update that the furniture has made it to the delivery hub! Yes! My table is coming, I'll be patient. June 1st - I call The delivery company, metro, to discuss delivery dates. They tell me they are not allowed to discuss anything with me & I'll have to call schoolhouse. June 3rd - I call The delivery company, metro, to discuss delivery dates again, thinking it must be an error. They put me on hold for a long time and then tell me they are not allowed to discuss anything with me & I'll have to call schoolhouse. June 10th - Finally someone reaches out to me from Schoolhouse - They're so sorry! " I've been in contact with Metro and apparently there was an error on our account which resulted in a pause on deliveries. I am so sorry about that! We have sorted it out and you should be hearing from them in the next few business days to schedule your delivery." This essentially means they had an outstanding bill which resulted in a pause of deliveries to any customers with this merchandise. Embarrassing for all of us to know about & NO ONE REACHES OUT TO SCHEDULE ANYTHING. To their credit, they refunded shipping - which is nice. June 11th - The tracking mysteriously shows that they've picked a date of delivery for June 17th. I say okay fine - this will be over soon & come to peace with it even though I'll be out of town this day. I coordinate someone to receive the package. June 24th - The package did not come. The package has still not arrived & I'm not sure my customer inquiry that I've submitted will be answered in any kind of timely manner. At this point, i have no hope & i just want my money back. I'm sure i'll hear from them by 2025.

Do not order from here. They used to be reputable. Now, no customer service and it shows they're closed. I placed a pretty large order and have received no shipping info at all. Next move is a chargeback from the credit card company. I wish I would have checked Google reviews but this place used to be great. :( Schoolhouse -- shut your website down vs. continuing to sell under these conditions. It's terrible you're doing this

I've purchased a few products from Schoolhouse in the past (mailboxes and light fixtures) and have been happy with them. However, we recently spent $744 on kitchen drawer hardware from Schoolhouse, and out of the 31 pieces we received, 6 (or nearly 1/5) were manufactured incorrectly. They were misthreaded in a way that made them loose and impossible to tighten when installing. This is an issue of poor manufacturing and lack of quality control. I would expect this from hardware I purchased for two dollars a piece from Amazon (identical looking hardware is available at this price), but not from such an expensive product from a company that supposedly prides itself on supplying a collection of carefully curated, high-quality US made products. The customer service response was disappointingly slow and indifferent. I had to push to get replacements sent out before my return was processed. I also was assured I'd get a tracking email on the new hardware (I did not). We will see how the hardware holds up but I don't have high hopes at this point. It feels like we wasted money on an inferior product and were scammed by Schoolhouse. I have no reason to be a customer again.

I had purchased their Hasami Black Mug/ Matte Finish and had left a review on their website on 10/31. Here it is 11/23 and that review has not been posted on their website. They are hand picking their reviews, or just so far behind haven't gotten around to posting it yet. Could be either way, judging from my one experience with them. Here is the exact review that I had posted, "This is one *very* good looking mug, but the tactile sensation due to the rough feeling of the Matte Black finish makes it a mug that I do not want to touch or put up to my lips. I used it once, hand washed it and air dried and it spotted/streaked easily and I have soft water. Kudos to Schoolhouse for going above and beyond their stated return policy and gave me full credit for my purchase, including the used cup. I am also somewhat critical of Schoolhouse for a few things: 1) Item was sold as being 'in stock' however took quite a number of days to ship out - I ordered 9/3 and received it on 9/18 2) I sent and email on 9/18 to return the mugs, did not hear anything back until 9/26 after I sent a second email wondering what was going on. These are not particularly good turnaround times at all in my opinion. Back on the positive side, once I did hear back on 9/26 the return process and credit was very reasonably quick. "

Terrible customer service. We paid over $500 for a light fixture and received another customers order by mistake. After shipping back the wrong items, we still have no idea when our product will arrive. We requested a refund and never heard back, despite multiple email attempts. AVOID!

It pains me to leave a review like this because I love the products this company has and have purchased a few things from them over the years. Heed the recent reviews... I don't know what happened but customer service is sooooo bad now. You cannot get in touch with a real person and they took 3 weeks to respond to my email regarding a completely wrong item that was shipped. They didn't offer any sort of incentive to shop with them again, and I won't be back.

Bought a couple of lights from them in September. They arrived in December, and one was defective. In the meantime, they closed their showroom, and I'm still trying to deal with a return in March. The only way to communicate with anyone is by email, and you'll be lucky if you get a response within 2 weeks. Feels like this business is on its way out.

Ordered a table about 2+ months ago. Where’s the table you ask? Great question, after trying to track it down between multiple third parties, whom all confirmed they would be delivering it on XX/XX and at XX:XX, to this date it’s missing. They sure were happy to charge me seconds after placing the order for the full amount however. This place is an utter and complete scam. I would save your time and energy and just go elsewhere.

Appointments only?! Why don't you just tell me to spend my money elsewhere. Customer service much lately? I think this change in approach is ill-conceived. Business will suffer. I'm now on my way to your competition to spend my money elsewhere... Feel free to reach out when your showroom is once again open to the general public during normal business hours, without need for an appointment.

This company has some of the worst customer service I have ever encountered. I ordered a linen tablecloth and it looked nothing like it did on the site in the photos. Initiating a return was impossible and I was expected to do so within 14 days of arrival. I had to reach out to their customer care team and was finally sent a link to a return label… which didn’t work. More waiting, more emails and they sent us a label, of which $14 was ours to pay. We dutifully sent in the item, and have sat and waited nearly a month for our refund, which has yet to be processed. More emails to the customer service department, more waiting. They can take three days to a week to respond. Schoolhouse, do better!