M&M Limousine Services

I had heard such wonderful things about this company, but I was very disappointed with a couple of things that happened with M&M on my wedding day. First, the limo that showed up on my wedding day had ripped interior and the AC didn’t work. My parents and I were supposed to go from where we were getting ready to the church. It was 90 degrees outside that day. We paid $400 for the “two hour transportation” and used it for like 5 minutes because we couldn’t sit in there because of how hot it was. Luckily, we had a party bus (not through M&M) that could fit the passengers from the limo. I contacted M&M to ask for a refund because we were literally unable to ride in the limo and I’ve received no response to my many emails, no acknowledgment of it, no apology, nothing. Finally, our 50 person shuttle (for the end of the night) was advised to not go to the front entrance of the venue (because it’s a tight space) it continued to go and got stuck for 15 minutes. Scratched the side pillars, lawn damage, and the entire side of the bus. We spent a decent amount of money on transportation (guest/evening transportation in additional to the two noted), so I just thought they’d have superior service, quality vehicles, and customer service. I wish I was writing a better review. I’ve heard amazing things about M&M. I think their service has suffered due to covid, lack of staff, drivers, etc. Dealing with this stuff on wedding day is just unpleasant, so hopefully this is helpful!

Do not use this company, they will lie about where they are and not show up. I booked them for an 11:15 pm pick up after a concert at soldier field - it’s 12:24 am and we ‘re still waiting. They take your money, plus tip, in advance and don’t show up. All the other car services managed to figure out how to pick up people. The driver also claimed I gave them the wrong phone number - not true, it is correct in my confirmation. They are a fraud. Update - they never showed. They left 2 women stranded. Everyone, including the workers, had left. This is a huge safety issue. I will be reporting them to the city and state agencies that license them.

We had a mostly good experience with M&M. Our driver was on time, the bus was as expected, and we were able to get our whole wedding party safely to the venue. However, after telling both the mother of the bride and the coordinator the driver would be making another loop back to the hotel to pick up another load of family members and bring them to the venue. Our driver did not go back to the hotel. We didn’t know this until our family started getting nervous about time and our coordinator called the driver. He told her he did not go back to the hotel. This caused our ceremony to start late because several family members had to call an Uber and we lost about an hour worth of time we had paid for. This was really disappointing.

We rented a bus for our wedding guests and they did an excellent job. Absolutely no complaints. The bus was on time, the driver was fabulous and courteous to our guests and everything went as expected even during rush hour on a weekday in downtown Chicago. I think the key is to rent the bus longer than what you need it for so you have some cushion with your timing.

My car never arrived. I was given the driver's name and number, but he said he no longer works for the company because they haven’t paid him. He mentioned he was a subcontractor and that they keep promising payment without following through.

I have booked with M&M Limo on at minimum of 4 occasions. The first 2 services were phenomenal. I know Covid has caused many changes to businesses so I tried to be understanding. My most recent trip was horrible. They didn't send the vehicle I reserved and paid extra for. They sent a different limo lower in cost and bells and whistles and we had no heat going to the airport. It was freezing out on 12/23/22. The limo driver did not exit the vehicle and we had to load our own luggage.Why did we have to pay gratuity? we did all the work. To make matters worse on our trip home the driver was late and answered the phone like we were friends with no professionalism. He was an horrible driver. Each time he changed lanes cars was honking at us. I waited awhile to post this review because I thought M&M would be fair but they credited my account 23.00 for this terrible service. Insulting! They have lost a great customer. OHH and let me not forget to mention the Sprinters were FILTHY (OUTSIDE) AND THE INSIDE HAD OPEN WATER BOTTLES!! RUN!!!!! Most of these good reviews are probably not real.

M&M was professional from the start of my request to pick-up and drop-off. I will be using them again.

M&M Limo was an absolute disaster for our wedding. We had set a clear itinerary for our wedding which comprised of picking up our bridal party from the getting ready locations, and dropping them off at our first look location for pictures, and then everyone would go to venue. While we (the bride & groom) were taking couple pictures, the limo left without us to go to the venue. We had to scramble last minute to get to our own wedding. At the end of the night, we had also hired them to take our guests to our the after party location at midnight, followed by hotels, when our wedding was schedule to be over. The bus left exactly at midnight, when people were still getting outside, saying goodbye, chatting. I understand being on a timeline, but we would've been more than happy to pay a late fee, rather than having literally not ONE person get on the bus, and having our guests (several who flew in internationally), figure out how to get to the after party and how to get home. We are super disappointed and would give them 0 stars if we could. Avoid M&M at all costs.

I would definitely not book through them again. The driver showed up 45 minutes late on our pickup and only notified us at the original pick up time. The driver said that dispatch should’ve told us earlier, but dispatch only called me 10 minutes after I was supposed to be picked up. Additionally, the company made us pay for a security guard in order to have alcoholic beverages on the bus in the city of Chicago, and there was no security guard present. We didn’t receive any apology from the company either. Super disappointed and would not recommend.

They have always been very responsive and the drivers have been professional. They are my first call when I need a car.